Tuner Merch LLC (“Tuner Merch,” “we,” “us,” or “our”) operates tunermerch.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, use our services, purchase products, communicate with us, or otherwise interact with Tuner Merch (collectively, the “Services”).
By accessing or using our Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal and regulatory requirements.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and post the revised version on our Site.
Information We Collect
The personal information we collect depends on how you interact with our Site and Services.
“Personal information” means information that identifies, relates to, describes, or can reasonably be associated with an individual.
Information You Provide Directly
We may collect information you voluntarily provide to us, including:
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Full name
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Billing address
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Shipping address
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Email address
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Telephone or mobile phone number
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Account information
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Order and purchase information
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Customer service communications
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Product reviews and feedback
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Information submitted through forms
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Information submitted when contacting us
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Other information you voluntarily provide to us
You may choose not to provide certain information. However, doing so may prevent you from using certain features of our Site or Services.
Information Collected Automatically
When you visit or interact with our Site, we may automatically collect information about your device and activity, including:
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IP address
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Browser type
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Device type
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Operating system
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Network information
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Approximate location
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Pages visited
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Products viewed
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Referring websites
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Search or navigation activity
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Cart activity
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Website interaction information
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Other technical and usage information
We may collect this information through cookies, pixels, web beacons, tags, analytics tools, and similar technologies.
Information We Receive From Third Parties
We may receive information from third-party service providers that support our business and Services.
These may include:
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Shopify and ecommerce service providers
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Payment processors
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Shipping and fulfillment providers
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Customer support providers
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Email service providers
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SMS and messaging service providers
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Analytics providers
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Advertising and marketing partners
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Fraud prevention and security providers
Information received from third parties is handled in accordance with this Privacy Policy.
How We Use Personal Information
We may use personal information for legitimate business and operational purposes, including to:
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Process and fulfill orders
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Process payments
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Provide products and services
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Arrange shipping and delivery
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Process returns and exchanges
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Provide customer support
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Communicate with customers regarding orders and accounts
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Send transactional communications
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Send marketing communications when appropriate consent has been provided
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Send SMS and text messages when appropriate consent has been provided
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Provide promotional offers and product information
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Improve our website and Services
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Understand how customers use our Site
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Analyze website traffic and advertising performance
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Personalize website experiences
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Prevent fraud and unauthorized activity
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Protect the security of our Site and Services
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Maintain business records
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Comply with applicable laws and regulations
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Enforce our Terms of Service
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Protect our rights, property, users, and business
SMS and Text Message Privacy
If you voluntarily provide your mobile telephone number and affirmatively opt in to receive text messages from Tuner Merch, we may use your mobile number to send text messages.
Depending on your consent and the type of communication, SMS messages may include:
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Order-related notifications
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Shipping and delivery updates
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Customer service communications
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Product announcements
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Promotional offers
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Discounts
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Marketing messages
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Other communications related to Tuner Merch
Consent to receive marketing text messages is not a condition of purchasing any products or services.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and mobile plan.
You may opt out of marketing text messages at any time by replying STOP to a Tuner Merch text message.
After you send STOP, you may receive one additional message confirming your opt-out request. You will then no longer receive marketing text messages unless you provide consent again.
For assistance, reply HELP to any Tuner Merch text message.
Providing your telephone number does not by itself constitute consent to receive marketing text messages where affirmative consent is required by applicable law.
We do not sell or transfer your mobile telephone number or SMS consent information to third parties for their own independent marketing purposes.
We may share your telephone number and SMS consent status with service providers that assist us with delivering and managing text messages, including messaging platforms, telecommunications providers, technology providers, and customer communication providers.
These providers may use the information only as necessary to provide services to Tuner Merch or as otherwise permitted by applicable law.
Cookies and Similar Technologies
We use cookies and similar technologies to operate, maintain, analyze, and improve our Site and Services.
Cookies may be used to:
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Remember preferences
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Maintain shopping cart functionality
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Process transactions
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Understand website usage
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Analyze website traffic
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Measure advertising performance
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Improve website functionality
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Provide relevant advertising
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Detect fraudulent activity
Our ecommerce platform, Shopify, may also use cookies and similar technologies in connection with our store.
You can control or disable certain cookies through your browser settings. Disabling cookies may affect certain website functionality.
Marketing and Advertising
We may use personal information to communicate with you about products, services, promotions, offers, and other information that may be relevant to you.
Marketing communications may be sent through email, SMS/text messages, postal mail, or other permitted communication channels.
Where required by applicable law, we will obtain appropriate consent before sending marketing communications.
You may unsubscribe from promotional emails by using the unsubscribe link included in the applicable email.
You may opt out of marketing text messages by replying STOP.
Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping notifications, account notices, or customer service messages.
Targeted Advertising and Privacy Choices
We may work with advertising, analytics, and technology partners to understand website activity, measure advertising performance, and provide advertisements that may be more relevant to your interests.
Depending on where you live, these activities may be considered “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.
Where required by applicable law, you may have the right to opt out of certain targeted advertising, sale, or sharing activities.
If your browser or device sends a recognized Global Privacy Control (“GPC”) signal, we will process that signal as required by applicable law.
How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.
These parties may include:
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Shopify and ecommerce service providers
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Payment processors
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Shipping and fulfillment providers
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Customer support providers
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Email service providers
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SMS and messaging providers
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Analytics providers
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Advertising and marketing providers
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Website hosting and technology providers
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Fraud prevention and security providers
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Professional advisors
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Business partners
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Government authorities or law enforcement when required by law
Service providers may access personal information only as reasonably necessary to perform services on our behalf.
We may also disclose information when necessary to:
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Comply with applicable law
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Respond to lawful requests
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Protect our rights or property
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Protect the safety of our customers or others
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Investigate fraud or unauthorized activity
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Enforce our Terms of Service
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Protect the security of our website and Services
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Complete a merger, acquisition, sale, restructuring, bankruptcy, or similar business transaction
SMS Consent Information
We treat SMS consent information as sensitive communications information.
We do not sell your mobile telephone number or SMS opt-in information to third parties for their own marketing purposes.
SMS consent information may be shared with service providers that are directly involved in providing, managing, or supporting our messaging services.
Categories of Personal Information
Depending on how you interact with us, we may collect the following categories of personal information:
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Identifiers: name, email address, telephone number, address, account identifiers, and similar information.
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Commercial information: purchase history, products viewed, products purchased, and transaction information.
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Internet or network activity: IP address, browser information, device information, website activity, and interaction data.
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Geolocation information: approximate location derived from technical information such as IP address.
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Customer service information: communications, inquiries, reviews, and feedback.
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Account information: account credentials and account-related information.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
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Whether you maintain an account
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Whether we need the information to provide Services
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Legal and regulatory requirements
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Accounting and tax obligations
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Fraud prevention requirements
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Dispute resolution
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Enforcement of agreements
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Legitimate business needs
When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
User-Generated Content
Our Services may allow customers to submit product reviews, feedback, photographs, comments, or other content.
If you voluntarily submit content to a public area of our Site, that content may be visible to other users.
Please do not submit personal information that you do not want to make publicly available.
Third-Party Websites and Services
Our Site may contain links to third-party websites, applications, services, or platforms.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the applicable privacy policies and terms of any third-party websites or services you access.
Children's Privacy
Our Services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete the information.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
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Right to access personal information
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Right to know how personal information is collected and used
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Right to request correction of inaccurate information
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Right to request deletion of personal information
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Right to request a copy of personal information
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Right to data portability
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Right to restrict certain processing
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Right to withdraw consent where processing is based on consent
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Right to opt out of certain targeted advertising, sale, or sharing
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Right to appeal certain privacy decisions
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Right to opt out of certain marketing communications
These rights are subject to applicable legal limitations and exceptions.
To submit a privacy request, please contact us using the contact information below.
We may need to verify your identity before processing certain requests.
We will not discriminate against you for exercising privacy rights provided by applicable law.
Marketing Communication Choices
You may control certain communications from us as follows:
Email: Use the unsubscribe link provided in promotional emails.
SMS/Text Messages: Reply STOP to opt out of marketing text messages.
SMS Help: Reply HELP for assistance.
Opting out of marketing communications does not prevent us from sending transactional or service-related communications necessary to complete an order, provide customer support, or maintain your account.
Privacy Complaints
If you have a concern or complaint regarding our privacy practices, please contact us using the information below.
We will review and respond to privacy-related requests in accordance with applicable law.
Depending on where you live, you may also have the right to contact your applicable state or local privacy regulator.
International Users
Our business and service providers may operate in the United States and other jurisdictions.
If you access our Services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and publish the updated version on tunermerch.com.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Tuner Merch LLC
Website: tunermerch.com
Email: info.tunermerch@gmail.com
For SMS support, reply HELP to any Tuner Merch text message.
To stop receiving marketing text messages, reply STOP at any time.
